Orion Innovation is a premier, award-winning, global business and technology services firm. Orion delivers game-changing business transformation and product development rooted in digital strategy, experience design, and engineering, with a unique combination of agility, scale, and maturity. We work with a wide range of clients across many industries including financial services, professional services, telecommunications and media, consumer products, automotive, industrial automation, professional sports and entertainment, life sciences, ecommerce, and education.
Our Partner
Our partner (listed on NASDAQ) is the leading expert in 5G ready cloud-native, network intelligence solutions for telecom operators transitioning to 5G. Their Network Intelligence consists of Network Visibility, Service Assurance, and Network Insights. The Network Intelligence suite offers intelligent, container-based, on-demand solutions to deliver network analysis from the RAN to the Core for 5G assurance. Utilizing automated and dynamic solutions with smart minimal data collection and on-demand troubleshooting and cutting-edge techniques based on machine learning, these solutions work in harmony to provide operators an understanding of the entire customer experience and allow them to troubleshoot network performance from a high to granular level while reducing storage costs and cloud resource utilization.
Role Overview
As part of the support center for our Partner's EU Customers, we are seeking the most dedicated individuals with telecom experience and the ability to query databases and fetch data to provide technical guidance to major telecom Customers.
Telecom experience is essential because it provides a foundation for understanding the technical components of our Partner's products and services. It enables the support center staff to diagnose and troubleshoot technical issues quickly and efficiently, which is essential in ensuring Customer satisfaction.
Another critical qualification for this position is the ability to query databases and fetch data. It enables the support center staff to access the necessary information quickly and efficiently. It helps in resolving technical issues that may require access to Customer data or product information. Based on that, the Customers are provided with accurate and up-to-date information about our Partner's products and services.
Responsibilities
Requirements
Must Have:
Nice to Have:
Reasons to Work with Us
As a global digital transformation company, Orion values creating a productive, diverse work environment. We are committed to maintaining a positive work environment where our people value traits that make each one of us different from one another. We all bring a diverse set of perspectives, work and life experiences, and our differences make us more valuable both internally and for our clients.
Orion is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, citizenship status, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
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