At DoorDash, our Customer Experience and Integrity (CXI) team is obsessed with delivering exceptional service at scale. The Quality Assurance (QA) team is at the heart of that mission—ensuring every customer interaction reflects our commitment to accuracy, empathy, and efficiency.
As a QA Supervisor, you’ll lead a high-performing team, influence cross-functional partners, and champion process improvements that protect and elevate the customer experience. You’ll be the connector between our front-line teams, leadership, and the broader organization—driving insights that help shape the future of our service.
Reporting to the QA Manager, you’ll oversee day-to-day QA operations, provide mentorship to your team, and ensure adherence to quality standards. You’ll investigate complex cases, identify trends, and drive operational excellence—balancing short-term goals with long-term strategic improvements.
This role is hybrid and will require an in-office presence, typically 1 day per week, or as the business needs dictate.
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks.
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
If you need any accommodations, please inform your recruiting contact upon initial connection.