Business Analyst Junior+ [Customer Care - Quality & Retention]

We are looking for a Business Analyst to join the Quality & Retention stream within Customer Care .

The team is responsible for developing quality management and customer retention capabilities across the support organization. As both directions are still actively evolving, you will have the opportunity to influence how processes, metrics, operational workflows, and internal tools are built and scaled in the future.

In this role, you will work at the intersection of operations, analytics, training, and product development. Your primary focus will be identifying opportunities to improve customer…