Caster Operations / PM

Monks

Mexico CityOn-siteFull-timeMidProductPosted 11d ago

For makers

About the role

Please note that we will never request payment or bank account information at any stage of the recruitment process. As we continue to grow our teams, we urge you to be cautious of fraudulent job postings or recruitment activities that misuse our company name and information. Please protect your personal information during any recruitment process. While Monks may contact potential candidates via LinkedIn, all applications must be submitted through our official website (monks.com/careers).

Requirements

Problem-solve throughout the day, coming up with solutions for last-minute talent requests, for example, to best optimize our internal talent’s utilization across departments and ensure projects have the talent they need to deliver
Work closely with the production operations team to make sure we are coming up with creative and strategic solutions to utilize our internal talent best and reduce freelance costs
Use of our capacity planning tool, making sure it is kept accurate as a centralized repository for utilization data
Help improve Production Ops, making and implementing recommendations around process, tools, tracking, communications, team, etc
Partner with Executive Producers, Producers and discipline leads to best allocate the time of internal talent
Oversee special case and retainer contracts, working with the talent team to track against FTE start dates
Work closely with the finance team on billing for intercompany and freelance support
Although the role has a strong project management foundation, the main focus should be on resourcing, casting, and capacity planning. We are looking for someone who enjoys connecting talent with opportunities and solving staffing challenges more than managing projects end-to-end (though they will manage them when required).
Excellent stakeholder management skills are key. This person will interact with multiple teams, disciplines, and leaders globally, so they must be comfortable managing expectations and adapting to different ways of working.
While they won't have direct people management responsibilities, we do need someone who builds strong relationships with the teams, understands their strengths, interests, and challenges, and can become a trusted point of contact when needs or issues arise

Be Prepared to discuss things like:

Building alignment between stakeholders to meet business objectives
Problem-solving, attention to detail and organization skills
Knowledge of Digital Agency production timelines
Understanding of the different departments, and associated roles and skill sets (motion, UX, strategy, QA, creative, development)

Background & Skills

You have 4 years of Digital experience in a similar role.
Proven decision-making abilities.
Exceptional organizational skills and attention to detail.
You are used to dealing with complex pipelines.
You are an independent and structured worker.
You can communicate clearly in spoken and written English.

About Monks

Monks is the global, digital-first, data-driven, unitary operating brand of S4 Capital plc. With a legacy of innovation and specialized expertise, Monks combines an extraordinary range of global Marketing and Technology Services to redefine how brands interact with the world. Through Monks.Flow, its flagship AI ecosystem for marketing orchestration, Monks transforms marketing into a growth engine, collapsing timelines and connecting brands to culture in real time. By deploying bespoke intelligent agents across disciplines and delivering culturally relevant, high-impact creative and digital solutions, Monks solves key critical business challenges across the entire brand enterprise to help brands sustain long-term impact.

Monks was named a Contender in The Forrester Wave™: Global Marketing Services, ranks among Cannes Lions' Top 10 Creative Companies (2022-25) and remains the only partner featured in AdExchanger’s Programmatic Power Players list every year (2020-24). Named Adweek’s first AI Agency of the Year (2023) and The One Show’s inaugural AI Pioneer Organization, Monks was also awarded Business Intelligence Group’s 2025 Excellence in Artificial Intelligence Award in both the Organizational and AI Product categories. As a trusted partner to cutting-edge innovators in tech, Monks earned titles such as Optimizely Experimentation Partner of the Year (2025), runner-up for the Adobe Firefly Partner Award (2024), and Workato’s AI Visionary Customer Impact Award (2024). Additionally, Monks achieved a record-breaking number of FWAs and continues to hold the most of any partner.

We are an equal-opportunity employer committed to building a respectful and empowering work environment for all people to freely express themselves amongst colleagues who embrace diversity in all respects. Including fresh voices and unique points of view in all aspects of our business not only creates an environment where we can all grow and thrive but also increases our potential to produce work that better represents—and resonates with—the world around us.