Corporate Underwriting, Quality Assurance Analyst

As the Corporate Audit & Quality Review Analyst, you will help safeguard the quality and integrity of the Personal Lines Auto and Property book of business by conducting external broker audits and internal underwriting quality reviews. You will assess compliance with corporate underwriting guidelines, authorities, regulatory requirements, and best practices, while identifying trends, emerging risks, and opportunities to strengthen underwriting practices.

You will analyze audit results and portfolio data to uncover root causes and provide actionable recommendations to management. You will also support quality and process improvement initiatives, helping enhance audit methodologies and reporting, reduce premium leakage, and support profitable growth.

What you will do:

• ​​ Identify, assess, and report on findings of incomplete, inaccurate, or unsupported application information
• Manage communications with broker contacts before, during, and after the audit, including file requests, findings discussions, and follow-up
• Provide recommendations on the quality of underwriting and the effectiveness of key controls
• Re-underwrite files where required and take appropriate corrective action (e.g., rating corrections or escalation) within assigned authority
• Track corrective actions through resolution and escalate unresolved or repeat issues
• Identify, assess, and report on significant findings and underlying root causes – documentation, application completeness, rating accuracy, and underwriting quality
• Quantify the impact of findings, including premium leakage and exposure to unacceptable risk
• Manage communications with broker contacts before, during, and after the audit
• Provide recommendations on the quality of underwriting and effectiveness of key controls, and agree on broker action plans with defined timelines
• Prepare clear, professional audit reports and scorecards for brokers and internal stakeholders
• Analyze book-of-business data to identify trends, outliers, and emerging risks, and report findings with supporting data
• Benchmark broker results against peers and overall portfolio performance
• Provide practical recommendations and internally proposed mitigating action plans to Managers
• Contribute to the development and execution of the annual risk-based broker audit plan
• Contribute to the continuous improvement of broker audit methodology and processes
• Review underwriting transactions and calls for accuracy of rating, documentation, risk acceptability, and compliance
• Identify, assess, and report on significant findings and underlying root causes
• Provide recommendations on the quality of underwriting and effectiveness of key controls, such as escalations and referrals
• Identify individual and team trends and recommend targeted training or coaching to close gaps
• Consolidate audit results to identify recurring themes across Auto and Property, such as data quality, application completeness, rating accuracy, documentation gaps, and premium leakage
• Prepare regular trend reports, dashboards, and executive summaries for management
• Lead or support ad hoc quality projects, such as targeted file reviews, emerging-risk reviews, and validation of guideline or process changes
• Recommend updates to underwriting guidelines, procedures, controls, and training based on findings
• Maintain audit tools, templates, trackers, and documentation to ensure consistent and accurate reporting​​

What you need to succeed:

• Post secondary education is required preferably within an insurance program
• 5-7 years of personal Lines Underwriting Required
• 3-5 years of audit experience preferred
• ​​Strong understanding of Personal Auto and Property Underwriting, including insurance/broker operations, internal controls, and best practices
• ​Excellent written and verbal communication skills
• ​Strong organizational and analytical problem-solving skills with the ability to resourcefully gather information, analyze critically, and communicate clearly providing both constructive positive and challenging feedback
• ​Decision Making
• ​Initiative
• ​Relationship Management

 

The expected base salary range for this position is $67,000.00 - $117,000.00 . Depending on your relevant experience, skills, qualifications, market conditions and business needs, base compensation may vary. You have the potential to earn more through Gore Mutual’s discretionary bonus program which gives you an opportunity to increase your total compensation, provided the business meets its performance targets and you meet your individual goals.

Please note: This range reflects the expected base salary for this role but may not represent the full compensation range for all experience and skill levels. During the recruitment process, we will discuss and consider how your unique qualifications align with the broader range for this position.

Gore Mutual is proud to offer a comprehensive total rewards package which includes extended health and dental benefits, disability insurance, retirement plan matching, paid time off, recognition and perk programs.

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