Who we are
CloudKitchens helps restaurateurs worldwide succeed in online food delivery - our goal is to make food more affordable, higher quality, and convenient for everyone.
We take underutilized properties and transform them into smart kitchens so they can better serve restaurateurs, customers, and the neighborhoods they’re in. Every time we launch a new facility we create jobs in that neighborhood, and we’re proud to provide a wide range of cuisines and options for healthy food at an affordable price.
We're changing the game for restaurateurs whether they’re entrepreneurs opening their first restaurant all the way through to your favorite global quick-service restaurant chains.
About the role
As our Salesforce Business Analyst & Administrator, you will be the main link between the business and our Salesforce team. You will sit alongside our Sales, Revenue and Operations teams, understand how they work, and turn their needs into clear requirements that our team of Salesforce developers can build.
You will own the Salesforce service desk for our US users, making sure tickets are triaged, resolved or escalated quickly, and that users feel heard. You will also help drive our Salesforce roadmap, taking initiatives from first conversation through to delivery, testing, training and adoption.
This is a business-facing role, with some minor development aspects. We have a strong development team; we need someone who can speak the language of the business, ask the right questions, and make sure we build the right things.
What you'll do
- Be the voice of the business: build strong relationships with stakeholders across Sales, RevOps and Operations, run discovery and requirements sessions, and translate business needs into well-written user stories with clear acceptance criteria.
- Own the US service desk: manage the Salesforce ticket queue for US users. Triage and prioritise requests, resolve admin-level issues yourself, escalate technical work to the development team with clear context, keep users updated, and spot recurring issues that point to a bigger fix.
- Drive the roadmap: work with the head of systems to plan, prioritise and deliver roadmap initiatives. Manage the backlog, coordinate with developers, run user acceptance testing, and own release communications.
- Administer the platform: handle declarative configuration including fields, page layouts, record types, validation rules, Flows, users, profiles, roles and permission sets.
- Reporting and data quality: build and maintain the reports and dashboards that Sales leadership relies on, troubleshoot data discrepancies across the data model, and champion data quality and hygiene within Salesforce, a keen interest in AI is also a bonus as we seek to make everything we do more efficient.
- Drive adoption: create documentation, training materials and guides, run training sessions, and help users get the most out of Salesforce.
What we’re looking for
- 2–5 years of hands-on Salesforce experience as an Administrator, Business Analyst or Functional Consultant.
- Proven experience gathering requirements from non-technical stakeholders and turning them into clear user stories for a development team.
- Experience running or working within a support or service desk function, including triaging, prioritising and resolving tickets against service levels.
- Strong declarative Salesforce skills: Flows, validation rules, the security and sharing model, reports and dashboards. You can navigate custom objects and complex relationships and trace issues across the data model with confidence.
- Experience working in Agile/Scrum teams using tools such as Jira and Confluence.
- A good understanding of sales funnels, go-to-market motions and how sales teams use a CRM day to day.
- Excellent English communication skills, written and verbal. You will work daily with US-based stakeholders and must be confident leading meetings and presenting to senior global stakeholders.
- Flexibility to work hours that overlap with US business hours to support our US users.
- Salesforce Certified Administrator Or Relevant hands on business experience
Nice to have
- Salesforce Business Analyst, Platform App Builder or Sales Cloud Consultant certification.
- Experience with Jira Service Management or a similar ticketing tool.
- SOQL or SQL skills, and familiarity with data warehouses such as BigQuery or Snowflake.
- Exposure to Salesforce release management and DevOps tools such as Gearset.
- Experience in a fast-growing or multi-region commercial organisation.
Why join us
- Demand for online food delivery is growing really fast! In the last 5 years, just in the US, the overall market has expanded 10X from $10B to $100B, and could expand to $500bn- $1T by 2030.
- Changing the restaurant industry: You’ll be part of a team that helps restaurants succeed in online food delivery.
- Collaborative environment: You will receive support and guidance from experienced colleagues and managers, helping you to learn, grow and achieve your goals, and you’ll work closely with other teams to ensure our customer’s success.
What else you need to know
This role is based in our Bogotá office location. As a company driven by innovation and continuous change, close collaboration is essential. We’re constantly reimagining our industry, creating new products, and refining our processes, and we do our best work together. That’s why all of our office-based teams work onsite, five days a week.
Ready to join us as we serve those who serve others?
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