Customer Support Associate

Convera is seeking a Customer Support Associate. In this role, you will deliver high-quality customer and operational support across customer service, transaction processing, and collections activities. You will be responsible for handling customer enquiries, processing transactions accurately, resolving payment and account-related issues, and supporting internal stakeholders while ensuring compliance with company policies, procedures, and regulatory requirements. The role requires strong problem-solving skills, attention to detail, and the ability to manage competing priorities while…